Privacy Policy
The protection of your personal data is important to us!
Take some time to read this Privacy Policy and find out how the company named "Dimitris Pappas - Services of organized bookkeeping offices" based in Anthemiou 3 Anatoli, 45500, Ioannina, tel. +30 26510 32333, contact email info@pbe.gr (hereinafter the "Company" or "us" or "us"), acting as Processor, collects, stores, uses and generally processes your personal data when you visit, register or you use the Company's websites (hereinafter referred to as the "Websites") and its mobile applications (hereinafter referred to as the "Apps") as well as when trading with its physical stores.
This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. For any questions regarding this Privacy Policy, as well as any issues related to the processing of your Data and the exercise of your rights, you can contact the Data Protection Officer (DPO) of the Company at Anthemiou 3 Anatoli, 45500, Ioannina, at the e-mail address (email) dpo@pbe.gr.
1. A few words about the Company's Websites
Pbe.gr is the Company's website, where the online store for the exhibition and sale of the Company's services is located.
2. What is personal data
The term "personal data" refers to information of individuals, such as name, postal address, e-mail address, contact telephone, etc., which identify or may identify you, hereinafter referred to as "Personal Data or Data".
3. What is the Processing of Personal Data
Any operation or sequence of operations performed with or without the use of automated means, on personal data or on personal data sets such as collection, registration, organization, structure, storage, adaptation or modification, retrieval , the search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
4. It is mandatory to provide your Data
The provision of the Data to the Company may be necessary to achieve the purposes set out in this Privacy Policy or be optional.
The mandatory or optional nature of the Data assignment is indicated by an asterisk (*) next to the personal data of a mandatory nature.
If you refuse to provide the required information on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the others. services available on the Websites.
The provision of additional Data to the Company, in addition to those that are marked as mandatory, is optional and does not have consequences for the main purposes of data collection, but their provision serves to optimize the quality of services provided.
5. What Data do we collect from you
We take care to collect only your absolutely necessary Data, which are appropriate and clear for the intended purpose. This Data includes the following:
Data when creating a user account on the Websites or Apps
• Required: email (e-mail) *, password (login password) *
• Optional: name, surname, sheet, date of birth, postal address, telephone number.
Details of your transactions with us, either through our physical stores or through our online store
• For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, services added to or removed from your cart, list of services you wish to purchase (wish list ), coupon redemptions, websites you visit and how and when you contact us.
Interests and shopping preferences, which help us to suggest specific services that interest you
• For example, which services do you prefer to receive a personalized offer from us
We will request and use only the Data we have collected to suggest services of interest to you and to further improve your shopping experience with us. Of course, it is always your choice if you share such information with us.
Traffic details of our website or other websites you have browsed before
Information collected from the use of cookies in your browser. Learn more about how to use cookies.
Copies of the documents you provide to prove your age or identity when required by law (such as a copy of a police or student ID).
• For example, these copies may include details of your full name, address, date of birth and picture of your face (photo). If you provide a passport, the details will also include your place of birth, gender and nationality.
Payment information.
The comments and reviews of the services.
Your image can be recorded on CCTV when you visit one of our physical stores
To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, and the ads that click and enter any search terms. Learn more about it by clicking here.
Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or comments.
Educational elements, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job).
6. How we use your Data
We want to offer you the best possible shopping experience. To achieve this it is necessary to obtain a complete picture of you, combining the Data we have collected. We then use your Data to offer you offers for services that you may be interested in.
Legislation for the protection of personal data allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.
Of course, if you ever want to change the way we use your Data, you will find details in sections 14 & 15 "What are your rights" and "How you can exercise your rights" below.
Remember, if you choose not to share the Data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a service is available again, we may not be able to help you if you have withdrawn your general consent to receive updates from us.
Finally, we know that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the confidentiality and protection of Your data performs tasks that are necessary to achieve the purposes that are strictly related to the use of our Websites, its services and the sale of services through our Websites. Information on this can be found below in section 9 “Who are the recipients of your Data? How your Data is communicated ".
Below you will find details on how we use your Data and why:
To provide information about the Websites, Apps and services you request
Service orders
The Company processes your Data in order to fulfill its contractual relationship, to process the order of services, to issue and send you electronically your tax documents (e-invoicing) to the e-mail address (e-mail) that you yourself have declared during register in its online store, provide customer service, comply with legal obligations, oppose, raise or enforce legal requirements. If we do not collect your Data when completing the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the execution of the service you have ordered, as well as the implementation of the electronic invoicing process by our Company, in accordance with the provisions of applicable law. In addition, we may retain your Data for a reasonable period of time in order to meet our contractual obligations, such as fare refunds, as required by law.
Create a User Account
The Company processes your Data in order to provide you with the account functions and to facilitate the conclusion of the purchase of services.
Contact Us
The Company uses your Data to respond to your requests / inquiries, refund requests and / or complaints. The information you share with us, enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience.
Sometimes, we will need to share your Data with a third party service provider. Without sharing your personal information, we would not be able to satisfy your request. Here is more information about how we share personal data with third parties.
Finding a job
The Company processes your Data for the evaluation of your qualifications and competencies for the position for which you submitted the application or for another position within the Company as well as for reasons of communication with you in relation to this purpose.
For the disclosure of information about our services and events, as well as for other promotional purposes
Sending a newsletter / offers
With your consent, we will use your personal data, preferences and transaction details to inform you via e-mail, internet, telephone and / or social media about related services, including personalized / personalized offers, discounts , etc. Of course you have the option to revoke this consent at any time.
Web push notifications
Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, news, your wish list and your shopping cart. Of course you can revoke this consent at any time.
Participation in contests
The Company processes your Data, in case you agree to participate in competitions that it conducts, to notify you if you are the winner of the competition and to deliver your gift.
For the operation, improvement and maintenance of the business activity of our services
• Development and improvement of systems and services for the services we provide. We do this based on our legitimate business interests.
• We want to offer you offers and suggestions that are more relevant to your interests. To help us form a better and more general understanding of you as a customer, we combine your personal data gathered throughout our relationship, for example your shopping history in both our physical stores and our online store. To this end, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, combining this data will help us tailor your experience and decide what inspiration or content to share with you. We also use anonymous customer history data to track trends in different parts of the country. This can then guide what services we display in specific stores.
• To show you the most interesting content on our Websites or Apps, we will use the Data we hold about your favorite services. This is done based on your consent to receive Apps notifications or - for our Websites - your consent to place cookies on your device. For example, we may display a list of recently viewed services or offer recommendations based on your shopping history and any other data you may have shared with us.
• To send you research and evaluation requests so that we can improve our services. These messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as this helps our services to be more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences to your online account.
For the protection of rights, assets or security, ours or those of others
• Protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected locations.
• Operation of CCTV Systems: In order to protect our customers, premises, assets and associates from crime, we operate CCTV systems in our stores that capture images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purpose of preventing or detecting illegal acts. Our goal is to protect our customers, employees and associates from criminal activities.
• Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.
For our compliance with our obligations arising from the law
• To comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court decision to exchange data with judicial services.
• To send you communications required by law or necessary to inform you of changes in the services we provide. For example, updates on these privacy notices, service revocation notices, and legally required information about your orders. These service messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations.
7. For what purpose do we process your Data?
We collect your Data for the purposes of the services provided by our Company and especially for:
• managing the sale of our services, e.g. your communication and information regarding the availability of services and the progress of your order, the issuance and sending of your tax documents in electronic form (e-invoicing), the execution of your order, the completion of services, the management of your debts to the COMPANY, the realization of returns and the provision of guarantees.
• your service based on the current government measures (eg click inside, click away),
• compliance with the obligations imposed by the current legislation e.g. tax legislation, e-commerce directive,
• controlling, improving and adapting to your preferences and choices about our services,
• sending, by electronic or traditional means, administrative, technological, organizational and / or commercial information for Company services.
• our customer satisfaction research, the promotion of our services, the sending of newsletters for our services.
• the evaluation of applications and CVs for the purpose of recruitment in our Company.
8. What is the legal basis for the processing of your Data by the Company?
• Data protection legislation defines a number of reasons why a company may collect and process your personal data, including: the terms of our contractual relationship
• your consent, where required. For example when you choose to receive a newsletter. When collecting your personal data, we will always inform you what data is necessary in relation to a particular service.
• the Company's obligations arising from the law (eg tax legislation, e-commerce legislation, etc.)
• the legal interest of our Company. In certain cases, we collect your Data in a way that is reasonably expected as part of the operation of our business and that does not substantially affect your rights, freedoms or interests. For example we will use your shopping history to send you or make personalized offers. We will also combine the customer history of multiple customers to identify trends and ensure that we can keep up with market demand or develop new services.
9. Who are the recipients of your Data - How is your Data communicated?
Access to your Data is the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and our partner companies or third party service providers, who process your Data as Processors on our behalf and in accordance with our orders.
Data Disclosure by the Company
The Company shares your Data with:
• Companies of the Company group for the purposes and within the terms mentioned above in section 7 of this Privacy Policy
• Stores and / or commercial enterprises that cooperate with the Company for the sale of their services
• Third party service providers that process personal data on behalf of the Company, for example (indicatively mentioned) for the processing of credit cards and payments, the electronic issuance and sending of your tax documents (e-invoicing), transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, management of brand and services, Google, Facebook, as well as management of certain services and data. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
• Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) preventing illegal uses of our Websites and Apps or violations of the Websites and Apps and (iii) our protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting)
• To other third parties when you yourself have given your consent
Shared from you
• When you use certain social media items on our Websites or Apps, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage your use of the Company's social media in order to control the information you make available through the Company's social media components.
The following is the policy we apply to those with whom we share your Data in accordance with the above
• We provide only the information needed to perform their specific services.
• They may use your Data only for the exact purposes set out in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of the data you hold will be deleted or made anonymous.
To enhance your customer experience on our Websites and Apps, we use the following companies, which will process your Personal Data as part of their contracts with us:
mailchimp
Google
Twitter
Instagram
Facebook
YouTube
For more information regarding the disclosure of your Data to third parties, please contact the Data Protection Officer of our Company.
10. How do we ensure that Editors respect your Data?
The Executors on our behalf have agreed and committed contractually with the Company:
• keep confidential,
• not send your Data to third parties without the permission of the Company,
• take appropriate security measures,
• comply with the legal framework for the protection of personal data and in particular Regulation 979/2016 / EU (otherwise known as GDPR).
11. International Data Transfer
The personal data we collect (or process) in the context of our Websites will be stored in Greece. However, some of the recipients of the Data with whom the Company shares your Personal Data may be located in countries other than the one where your Personal Data was originally collected. Legislation in those countries may not provide the same level of data protection as the country that originally provided your Personal Data. However, when we transfer your Personal Data to recipients in other countries, including the US, we are committed to protecting your Personal Data as described in this Privacy Policy and in accordance with applicable law.
We take steps to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not provide an adequate level of protection. We use various measures to ensure that your Personal Data transferred to these countries enjoys adequate protection in accordance with data protection rules. These include signing the Contract Clauses, certifying that the recipient has adopted European binding rules or complying with the EU-US and Switzerland-US Privacy Shield.
12. How long do we keep your Data?
We retain your Personal Data for as long as necessary to fulfill the purposes set forth in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with our Company. Regarding your Personal Data related to service purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely or anonymously deleted, for example by aggregation with other data, so that it can be used in an unrecognizable manner for statistical analysis and business planning.
Some examples of customer data retention periods:
Orders
When you place an order, we will retain the personal information you have given us for five years so that we can comply with our legal and contractual obligations. In the case of some services we will keep the data for 10 years.
Warranties
If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.
Newsletter
Your statement of consent for sending a newsletter is kept for as long as a newsletter is sent to you by the Company and in any case not more than six months from the cessation of sending it.
13. Is your Data safe?
We are committed to safeguarding your Personal Data. Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. We use the most modern and advanced methods, to ensure maximum safety.
The pbe.gr website uses the SSL / TLS protocol, for secure online commercial transactions. This encrypts all the Data you provide, including your credit card number, name and address, so that it can not be decrypted or changed while on the Internet.
Additionally, the information used to identify you as an account user is twofold: the Password and the Personal Security Code (Password). Each time you enter your details, you are given access to your personal account. This process is achieved securely through encryption during their transfer to the Internet and the servers of the Company. By the same token, you are allowed to change your Personal Security Password as often as you wish. After entering the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and you are solely responsible for maintaining the confidentiality of the password by third parties.
These measures shall be reviewed and amended as necessary.
14. What are your rights?
• You have the right to access your personal data. This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, who we give it to, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.
• You have the right to correct inaccurate personal data. If you find that your Data is incorrect, you can ask us to correct it (eg name correction or change of address notification).
• You have the right to delete / forget. You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis.
• You have the right to portability of your Data. You can ask us to receive in readable form the Data you have provided or ask us to pass it on to another processor.
• You have the right to restrict processing. You can ask us to restrict the processing of your Data for as long as your processing objections are pending.
• You have the right to object and withdraw your consent to the processing of your Data. You may object to the processing of your Data and we will stop the processing of your Data unless there are other compelling and legitimate reasons prevailing over your right. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future validity.
• Choosing not to receive Marketing Communications. You can choose not to receive marketing communications of the Company by modifying your options in the user account (my profile) of our Websites. You can also choose not to receive marketing communications by changing the email and sms records by clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the contact details in the "Questions and Comments" section below.
• In case we rely on our legitimate interest. In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so if we do not believe we have a legitimate compelling reason to continue processing your Personal Data.
15. How can you exercise your rights?
To exercise your rights you can submit a request to the Data Protection Officer at the Company's mailing address or e-mail address (dpo@pbe.gr) entitled "Exercise of Rights" and we will make sure to examine and reply to you as soon as possible.
Exceptionally:
• If you wish to correct your Data in your user account, you can log in to it and make any correction / change without the need to submit a Request.
• if you wish to withdraw your consent to send a newsletter (newsletter) you can do so by selecting the link "To delete from the" newsletter mailing list "click here" located at the bottom of each newsletter.
• if you wish not to receive web push notifications from the Company you can disable the option from your browser setting.
Identity check
To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorized a third party to submit a request on your behalf, we will ask them to prove that they have your permission to act for this purpose.
16. When do we respond to your Requests?
We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your Request is complex or there is a large number of your Requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.
If your Requests are manifestly unfounded or excessive, in particular due to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to follow up on the Request. .
17. What is the applicable law when we process your Data?
Applicable Law is the Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.
The competent courts for any disputes arising related to your Data are the Courts of Ioannina.
18. Where can you go if we violate the applicable law for the protection of your Personal Data?
You have the right to submit a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.
19. How will you be notified of any changes to this Policy?
We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect and we will notify you in any appropriate way.
We encourage you to read this Policy from time to time to know how your Data is protected. This Privacy Policy was last modified on April 5, 2022.